Why Your Suppliers Are Ignoring Your ESG Emails
Nov 24, 2025
If you have ever sent a 50-question ESG survey to your supply chain, you are likely familiar with the result: a 10-20% response rate, followed by weeks of chasing.
Most corporations assume this low response rate is due to supplier secrecy or laziness. The reality is much simpler: It is due to overwhelm.
The Knowledge Gap Your suppliers are experts in their field—whether that is precision engineering, logistics, or raw materials. They are not experts in carbon accounting.
When a small manufacturer receives a complex portal link asking for "Scope 1 & 2 Emissions Allocations by Revenue," they freeze. They do not have a dedicated Sustainability Manager to answer it. They fear getting the answer wrong and losing your business, so they choose to do nothing.
Why Software Is Not the Answer Automated ESG platforms scale the sending of requests, but they do not solve the answering of them. Sending 500 emails instead of 50 just creates more noise.
The CarbonAct "Concierge" Model We believe that high-quality data requires a human touch. We flip the model: we don’t ask suppliers to do the math. We act as a concierge service that helps them find the Evidence.
Instead of a complex form, we ask for:
The raw electricity bill.
The fuel receipts for the quarter.
The production tonnage log.
Our team of analysts then performs the ISO-compliant calculation for them. By removing the technical friction, we turn "Supplier Apathy" into "Verified Data." We don't just demand compliance; we facilitate it.
