Concierge Supplier Support
Most organisations cannot get reliable, primary data from their suppliers. Whether you operate in tech, construction, retail, professional services, manufacturing, transport or the public sector, the challenge is the same. Suppliers rarely understand carbon accounting, don’t know what evidence is required, and struggle to complete complex ESG forms. Automated survey tools make this worse, not better.
CarbonAct solves this by replacing automation with a human-led Concierge Team. We contact your suppliers directly, explain what’s needed in plain language, and help them locate the exact documents required for Scope 3 reporting. No jargon. No frustration. No missed data.
What You Receive
Dedicated Analyst
A Carbon Analyst manages your entire supplier outreach programme, ensuring consistency, clarity, and accountability.
Human Engagement
We use phone calls and human emails instead of automated survey bots, because suppliers respond to people, not platforms.
Raw Evidence, Not Estimates
We collect primary data, including utility bills, fuel receipts, freight documentation, service invoices, resource usage logs and contractual records, depending on your industry needs.
Calculation Support
If a supplier lacks sustainability expertise, we perform the ISO-aligned calculations for them using DEFRA, Ecoinvent and global emissions factors.
Full Compliance Trail
Every document, interaction and conversion is logged, giving you a defensible audit trail for procurement, reporting and assurance.
Why Organisations Use CarbonAct
Most companies achieve less than 30 percent supplier coverage with automated surveys. With missing data, they’re forced to rely on generic industry averages and inflated emissions factors, weakening their Scope 3 reporting and increasing perceived climate exposure.
Our hands-on support typically achieves 80 percent or better because we remove the barriers your suppliers face. They get practical help. You get verified, primary data across your entire supply chain.
How It Works
1. Triage
We analyse your supplier list and identify the categories driving the largest Scope 3 exposure for your sector.
2. Engagement
Our analysts contact suppliers directly, supporting them through the process rather than acting as auditors.
3. Evidence Collection
We gather raw documents appropriate to your industry: utilities, fuel, logistics data, service invoices, procurement records and more.
4. Conversion
CarbonAct converts all data into validated emissions figures using globally recognised factors.
5. Delivery
You receive a verified, audit-ready Golden Record dataset suitable for any reporting standard, from CSRD to SECR, tenders, procurement requirements and internal ESG frameworks.
